Support
At Bovada Casino, getting help should feel simple, fair, and reassuring. Whether you have a question about an account, a deposit or withdrawal, a bonus code, or a game issue, our support team is available around the clock to restore momentum to your play and keep things balanced. We aim to resolve issues quickly and clearly so you can get back to spinning, betting, or cashing out with confidence.
How to reach us—and typical response times
- Live chat: Best for urgent questions. Expect an answer almost immediately or within a few minutes during peak times.
- Phone: Call General Support at 1-888-263-0000 or Casino support at 1-866-234-1324 for real-time help. Wait times are usually short, and agents will walk you through next steps.
- Email: For non-urgent matters, send a message to service@bovada.lv . Typical replies arrive within 24 hours; complex issues may take up to 48 hours for a full resolution.
- FAQ / Help Center: For instant answers to common questions, consult the FAQ section on our support page.
All channels are staffed 24/7 so help is available whenever you need it.
What the FAQ and Help Center cover
The help center is a fast way to find answers without waiting. You’ll find clear, step-by-step guidance on:
- Account setup, verification, and security checks
- Deposits and withdrawals, including cryptocurrency processes and limits
- Bonus activation, promo codes, and wagering requirements (most deposit match bonuses carry a 25x playthrough)
- Game rules, payout questions, and technical troubleshooting
If the FAQ doesn’t solve your problem, our live agents are ready to help.
How we handle transaction and payout questions
Support staff are experienced with both fiat and crypto methods. If you’re asking about a withdrawal, we’ll explain processing steps, any limits that apply, and what to expect next. Crypto withdrawals are often faster than traditional methods; Bovada allows frequent crypto withdrawals (subject to network confirmations and withdrawal limits), but final timing depends on the cryptocurrency network.
If a payment needs review, we’ll tell you exactly what documents or details are required and keep you updated until the issue is resolved.
We’ll help with bonuses and promo questions
If a bonus didn’t apply, a promo code didn’t work, or you want clarity on eligible games, wagering requirements, or exclusions (for example, live dealer games may be excluded from bonus play), contact support. Agents can confirm which codes to use—such as NEWWELCOME, BTCCWB1250, or PWB500—and explain how a bonus affects your account balance and withdrawal eligibility.
What to have ready for a faster resolution
Prepare these details to speed things along:
- Your account email or player ID
- Transaction ID and approximate date/time for deposits or withdrawals
- Screenshots of error messages, if possible
- A clear description of the issue and any steps you’ve already tried
Don’t share your password or full payment card numbers over chat or email. Our team will never ask for your password.
Privacy, security, and responsible play
We treat your information with strict confidentiality and follow security practices to protect your account. Support can also help you set deposit limits, time-outs, or self-exclusion tools if you need a break or want to manage your play responsibly.
Friendly, knowledgeable help every step of the way
Our support agents know the platform, payment options, and game types inside out, and they’re committed to fair, timely resolutions. If you prefer to browse first, check the FAQ and troubleshooting guides on the support page—otherwise, reach out via live chat, phone, or email and we’ll take it from there.
For quick help with game-specific questions, you can also read our Sweet 16 Slots review to see an example of the kind of detailed guidance our team provides.